Environmental Services Consultant

Job Description

Reporting to the Director, Environmental Services, this role is responsible for partnering with operational leaders in LTC Homes and Retirement Communities across the Resident Care Division (the “Division”) to enhance clinical and operational excellence. The Environmental Services Consultant will be a collaborative facilitator focused on continuously improving Environmental Services within LTC Homes and Retirement Communities through proactive mitigation of environmental safety issues with implementation of quality improvement initiatives resulting from the analysis of quality and safety data.

This role will also work in partnership with the Corporate Quality & Risk team and other corporate departments to ensure the successful design and implementation of operational standards and best practices, and continuous learning opportunities resulting in high quality outcomes and exceptional resident and staff experience.

Accountabilities:

In partnership with the operational leaders in the Resident Care Division; Consultants in Operational Quality & Resident Experience; and Corporate Quality and Risk team members, the Environmental Services Consultant will have the following accountabilities, which will be carried out primarily in the assigned LTC Homes and Retirement Communities (i.e. ,80% of time is in the assigned homes):

Quality & Safety

• Supports the design and implementation of environmental service standards across the Division in alignment with best practices and applicable legislation/regulations

• Support safety incident processes and practices in the form of audits; interviews with staff; and participation in root cause analyses; analysis of resident/staff-related risk and safety trends; and implementation of action plans across the Division

Training & Education

• Contributes to the design and implementation of standardized education and training curriculum that will optimize the roles related to environmental services;

• Fosters a culture of continuous quality improvement in alignment with the operating models across the Division by sharing best practices;

• Teaches and trains new, existing, and returning staff (e.g., front line environmental services staff) and leaders (e.g., Support Service Managers) on policies and standard operating procedures including but not limited to environmental services and any other regulatory and quality assurance standards for LTC homes and Retirement Communities;

• Leverages adult education methodologies to meet the diverse learning needs of staff and leaders in the Homes/Communities;

• Facilitates knowledge translation and exchange across the Division;

• Promotes a just safety culture and a continuous learning environment through non-punitive approaches to learning from errors.

Continuous Quality Improvement

• Identifies, co-designs and supports the implementation of continuous quality improvement initiatives across the Division that will result in safe, reliable, and effective resident care and staff experience with a focus on environmental services;

• Participates in the development of and leads the implementation of quality improvement initiatives that align to Extendicare’s strategic quality priorities;

• Collaborates with Homes/Communities to foster and hardwire a culture of performance excellence through in-person role modeling, coaching and mentoring of staff and leaders.

Quality Assurance, Compliance & Performance

• Monitors quality, safety, and enterprise risk management practices across the Division to ensure implementation and sustainability of Extendicare’s quality and resident safety framework

• Provides implementation support for quality assurance processes, practices, and action plans including, but not limited to, those related to Accreditation and federal/provincial regulations; and

• Creates, shares, and discusses performance results related to quality and experience indicators to drive data-informed decision making.

• Provides support for operational decision making related to improving the experience for residents and staff in the following ways:

• Reviewing housekeeping, laundry, pest control and general waste management systems, processes, and procedures in Homes/Communities, including making recommendations and providing support for improvement;

• Observing the condition of the physical environment and collaborating with the leadership of the Homes/Communities and the Engineering Department to address any identified opportunities for improvement/risk mitigation;

• Ensuring environmental services and practices align with applicable Occupational Health and Safety legislation and Extendicare policies.

Qualifications:

• Post Secondary Education in Environmental Services or equivalent experience

• Minimum 3-5 years of experience in progressive positions, preferably in LTC Homes and/or Retirement Communities

• Experience in design and construction, architectural plans, and cleaning principles/methods

• Experience in implementation and evaluation of infection control standards and processes

• Experience with quality improvement theory, methodologies, and science

• Experience in project coordination and change management in relation to advancing the quality of environmental services

• Experience with data analysis to determine performance improvement opportunities

• Ability to understand and apply legislative, regulatory, and quality assurance frameworks related to environmental services in LTC Homes and Retirement Communities

• Experience partnering with diverse stakeholders

• Excellent interpersonal skills in consensus-building, negotiation, and conflict resolution

• Excellent oral and written communication skills

• Passion for safety, culture change and service excellence

• Ability and commitment to regularly travel across assigned provinces (i.e., 80% of role is in the Homes/Communities); some national travel may be required

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of more than 100 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of more than 20,000 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

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#extendicareoperations

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.​

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We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​